Applied research on how intelligent systems reshape work, decision-making, and responsibility.
Reflexive Systems Lab explores how organizations design, manage, and evolve intelligent systems.
We study the feedback loops between technology, people, and context — translating insight into ways of working that are accountable, adaptive, and effective.
Our approach is interdisciplinary and collaborative, grounded in management science, organizational studies, and responsible technology. We work with researchers and practitioners to move beyond principles and into operational practices that scale.
Current Focus
Intelligent Systems Management
How organizations structure, lead, and evolve AI-enabled work. We study decision-making, roles, and rhythms that allow teams to stay adaptive as intelligent systems reshape their operations.
Reflexive Operating Models
Embedding continuous learning loops into how products, teams, and institutions function. This includes rethinking review, iteration, and accountability not as oversight - but as sensemaking in motion.
Assurance by Design
Building confidence and accountability into everyday design and delivery - not through compliance, but through transparent, evidence-based practices. We prototype lightweight mechanisms that help organizations see and trust what their systems are doing.
Socio-Technical Feedback Loops
Exploring how human judgment, data flows, and machine outputs co-evolve over time. Our work maps these reciprocal dynamics to reveal where interventions, learning, or governance should occur.
Why “Reflexive”
To be reflexive is to weave awareness into action.
It’s the capacity of systems – and the people who design them – to continually observe, question, and recalibrate how they operate.
In the context of intelligent systems, reflexivity means organizations that can sense shifts, interpret feedback, and evolve their decisions as complexity grows.
It turns management and oversight into learning processes – where alignment with purpose, context, and consequence is continuously renewed.
Reflexivity is how organizations stay intelligent as their technologies become intelligent too.
Connect with Reflexive Systems Lab
Reflexive Systems Lab is an independent research initiative bridging management science, organizational practice, and responsible technology.
We engage with academic, industry, and policy communities shaping the next generation of intelligent systems management.
Our collaborations explore how organizations can learn with their technologies—through reflexive practices that connect research, design, and governance.
Every Collaboration Starts with a Conversation
The Lab welcomes inquiries about research collaborations, speaking engagements, and applied projects.
Whether you’re exploring new management approaches, developing responsible AI practices, or seeking a research partner – let’s start a conversation.